10/20/2021 0 Comments Dmg Mori Nhx
I also own a 2019 DMU50.1 - The post Ellison split has been a disaster. I'd love to collect experiences with these machines in this thread so that I and others can make a more informed judgement about the "State of DMG Mori" in 2020.What has your experience with DMG Mori support and service been like, and when did you need that support and service?If you have stories that you've heard, what's your assessment on the reliability of the story? Did that support tech actually walk in and shoot Joe in the leg when he tried to have his spindle replaced within the 3 year warranty?I worked in apps briefly for DMG MORI when they went to the direct model. It can be hard to shed a poor reputation, especially one that may have been well deserved for a time.Used machine for sale - DMG MORI - Machining Centers, Horizontal - DMG Mori NHX 4000 CNC Horizontal Machining Center, 15.7' x 15.7' Pallets, 15,000 RPM, HSK63 Taper, New 2017I'd love to hear people's first or second-hand experiences with DMG Mori, especially if you actually own or have worked with a machine. D&233 placement maximal sur laxe Z.On paper, their machines and control integration seem excellent and well priced, and enough members of this forum have commented that they've had a great experience with DMG Mori that I'm starting to question that common wisdom.Their spindles are amazing, some of the control integration is great. You will get a wide variety of experiences based on what hunk of iron (or mineral casting) happens to sit in a particular shop.Besides the issues though, they do make some seriously good products. The CTX on the other hand (especially the Italian ones) have earned their reputation as problematic machines. It is 100% the gold standard that everybody else is aspiring for. For instance, the NLX2500 SY is the best job shop lathe on the market. Your experience with service is likely to be entirely dependent on region.2 - They make too many damn machines.There was a problem with data mis-match between the Mori U/I and the base Mitsu control under the Mori U/I. But aren't at the top of my list for every application.In 2018 I talked to their service department about getting info on some undocumented parameters related the the Graphic Operation Panel on my machine. Part of what makes them a leader is also a liability though - things change frequently, and rarely have time to mature.Based on my experiences I would absolutely buy another DMG MORI.I finally started experimenting by changing the mystery parameters one bit at a time and cycling the power to see what effect they had on the GOP. My read on this is that I'm too small a fish in a pretty big pond for them to spend time on.Fair enough, I am a small fish. I called in again and was told the information could not be obtained. Someone else tried to pick up the ball but apparently dropped it cause I never heard back from him. I called in and found out he no longer worked there. After a week, no response.
![]() ![]() But who spends hundred of thousands to have a machine that has good days and bad days?So what's an example of an issue? I can give tons of examples with the Haas machines I have but none with the dmg MoriSent from my Pixel 3 using TapatalkYou have an NLX, right? Any of the legacy MORI products are very solid, but the NLX might be the most bullet-proof product in the whole lineup.It goes back to having so many products. They make fantastic parts when they're on a good day. The apps guys expect one thing to work, and it woks on one machine but not the other, etc.Would never, ever, ever purchase another one if i had the choice. Their shortcomings absolutely stem from their change in distribution model, lack of WELL educated service people, which also is systemic of their absurdly large range of machines.Every issue is usually hours on the computer, calls to Germany that take 12 hours to respond etc.Its also frustrating on the applications side to have 2 machines built a few miles apart BOTH with seimens controls that have nuances between them. Fortunately they were purchased to add capability-not because we needed it, because we wanted it.Everyone we worked with was polite and forthcoming. Most everything is an easy fix (for me at least), but if it was hooked up to a pallet pool it would probably be down one night a week for some BS issue.Other issues with the German machine include brittle plastic breaking everywhere (mind you, none of it is structural). Filter pressure issues, air pressure issues, randomly deciding it doesn't have enough Z travel to execute a program it's ran a hundred times, and other crazy crap that I've learned to consider normal for European machines (after over a decade of dealing with them). But, it has weird alarms all the time. There are some costs to the constant changes though.We run the snot out of our DMU50, and it hasn't needed any actual service in the two years we've had it. I like how the Germans are pushing constant improvement, and often building machines on the leading edge of technology and performance. I daresay I like them more than the CO (japanese) products, despite being inferior in many ways. ![]() The bones underneath the cheap exterior are quite solid.To expand a little on my earlier conclusion - I wouldn't hesitate to buy any of the premium Japanese products from DMG MORI. It is extremely fast for it's class, and way more accurate than it has any business being. The spindle has enough power to tear the whole damn machine apart. Serial key sothink logo makerWell, I really like them personally, but you aren't likely to hear a positive review from anyone who has bought one in the last decade. And as for the legitimately premium machines from the German side of the relationship, like the duoblocks or linear machines. Where people seem to get burned is when they expect any of those machines to behave like a premium Japanese machine.
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